Customer Support
We reply to your customers in chats, messengers, and email on behalf of your business. Every inquiry gets a timely response, customers stay supported, and you don't need to hire, train, or manage an in-house support team.
No Inquiry Left Unanswered
Who It's For
For businesses where customers write every day and no one has time to reply.
- Online stores and e-commerce
- Restaurants and cafés with delivery
- Beauty salons and medical clinics
- Local services and businesses
- Online schools and courses
- Mobile apps and SaaS products
- Owners who still reply to everyone themselves
What You Get
Customers get fast, reliable replies, while you get more time to focus on growing your business.
- Replies in chats, messengers and email
- Order and booking intake
- Reply scripts tailored to your business
- Every inquiry tracked
- Work in your CRM and your channels
- Replies in several languages
- Operators with no hiring or training
Who It's For
For businesses where customers write every day and no one has time to reply.
What You Get
Customers get fast, reliable replies, while you get more time to focus on growing your business.
150
More than 150 projects have been realized87%
Customers remain for long-term cooperation21
Specialists in the teamWhat’s Included
Inquiry Analysis
We study common customer questions and find where people wait the longest.
Reply Scripts
We create reply templates in your brand’s voice for everyday situations.
Chats & Messengers
We reply on your website, WhatsApp, Telegram, Instagram and Facebook.
Email & Forms
We handle emails and website form submissions quickly, so nothing gets lost.
Orders & Bookings
We take orders and bookings, confirm the details and pass them on.
Order Status
We tell customers where their order is and when it arrives, no input needed.
Complaints & Returns
We calmly resolve issues and returns, escalating complex cases to you.
Reviews
We reply promptly to reviews on Google, social media and your site.
Inquiry Report
Regular updates on volumes, common questions and what to improve.
Our Process
Onboarding & Access
We learn your business, channels and your customers' typical questions.Scripts & Rules
We prepare replies and agree on tone, schedule and what we escalate to you.Daily Support
We reply to customers on the agreed schedule and log every inquiry.Report & Improvements
We share inquiry stats and suggest what to change.Why Clients Choose Us
What We Guarantee
- EU-based company with an EU-governed contract
- In-house team with no subcontracting
- One point of contact throughout the project
- Clear scope and pricing agreed upfront
- Accounts and source files registered to you
- Reliable support after project completion
What You Avoid
- Contracts with unclear legal standing
- Teams assembled from multiple freelancers
- Unnecessary back-and-forth for simple changes
- Unexpected charges or unapproved costs
- Accounts registered to the contractor
- Losing support once the project is complete
What We Guarantee
What You Avoid
About us
IT DEPARTMENT PRO is your digital partner for development and growth.We build websites and mobile apps, automate processes, grow businesses through search and social media, and provide remote staff for day-to-day tasks. Everything an IT department usually does, in one team — from idea and design to launch and ongoing support. Our team is based in Ukraine, with an office in the EU. We work with businesses in Ukraine, across Europe and beyond.
Our Services
